When your frontline has what they need, they can deliver the stand-out experiences that yield loyal customers and top-line growth.
Cut down on time spent on your onboarding training process, and get employees contributing faster. 海角论坛 delivers a streamlined mobile learning experience that focuses on the most important things they need to know right away鈥攖hen builds on it with bite-sized information every shift.
Learn how BT onboarded thousands of new agents in record time
From product information to promotions to policies, your frontline retail associates and call center agents have a lot to remember. Keep key features and information top of mind with ongoing mobile learning that doesn鈥檛 pull them away from the places they need to perform. With 海角论坛, you can reinforce learning in just a few minutes a day, on the mobile devices they use every day.
The traditional learning management system doesn鈥檛 meet the realities of the telecom frontline worker. Things change constantly鈥攁nd to deliver an amazing customer experience, your frontline needs to be up to date. 海角论坛 makes it easy to release timely, consistent information to employees, in the platform where they train every shift.
Find out how leaders at Verizon聽and聽The Kroger Co.聽are empowering stellar frontline performance in the face of business disruptions.
With Lou Tedrick, VP of Learning and Development at Verizon and Senchal Murphy, Senior Director of Training & Onboarding, at The Kroger Co.
The telecom industry is full of curveballs. You need your frontline prepared to pinch hit where the business needs them, and the right learning management software can help. Whether upskilling agents to support a new service tier or cross-training retail associates for telesales, 海角论坛 helps you create focused learning paths to prepare your frontline workforce for whatever comes next.
Telecom companies around the globe build high-performing frontline teams with online learning and communications built to fit perfectly with the unique way they work.
Connect your training data to the KPIs you care about鈥攆rom AHT to CSAT to FCR鈥攕o you can see which training program is driving the biggest results and focus your fine-tuning where it鈥檒l make an impact.
