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��̳ Blog

Your source for stories, news and research on building a frontline workforce that’s ready for anything.

Featured Posts

Watch Co-Creator In Action!

News and updates, Technology and Product, Trends

Introducing ��̳’s Co-Creator: Your new AI partner in content creation

Retail associate holding a tablet

Modern Training, Ongoing Development

Skill development examples: 15 essential skills and how to build them

Three employees speaking to manager in a grocery store.

5 ways to encourage more upward feedback

Nrf Expo Floor 2025

The future of retail: Key takeaways from NRF 2025

How To Deal With Difficult Customers

Frontline SOS: How to deal with difficult customers

How To Improve Communication In The Workplace: Bridging Gaps Between Leadership And Frontline Employees

How to improve communication in the workplace: bridging gaps between leadership and frontline employees

Two men in white shirts are working at desks; one is speaking on a corded phone while the other, a hospitality manager, is working on a computer. The background is blurred and has a warm tone.

Modern Training

We asked 500 frontline hospitality managers in the U.S. about the state of the industry. Here’s what we learned

��̳ Workday partnership

Modern Training, News and updates

Streamline performance & engagement with ��̳ + Workday

Employee experience in hospitality, foodservice and culinary excellence. Two chefs in white coats cooking in kitchen

Engagement, Modern Training

4 lessons for cooking up a great employee experience from Eurest

A grocery associate completes training content in the aisle of the store

Modern Training

15+ types of training content for workplace L&D (and examples)

Zingermans Deli Sign 1080x675

Engagement, Modern Training

How (and why!) Zingerman’s drives next-level employee experience

Happy receptionist assisting a man with signing in to an office

What a hospitality employee engagement strategy looks like in action

2 supermarket employees talking and smiling

9 engagement tactics to try with your grocery workers

Employee Reviewing Internal Communication Tools

5 ways retailers can measure employee engagement

Inclusion And Diversity Initiatves For Deskless Employees

4 ways to bring DEI into your internal communications

Benefits Of Communication

The ROI of effective frontline employee communication

JD Dillon and Maxine Grundy speak during Learning Technologies 2024

Measurement, Modern Training

Achieving agility through data: lessons in learning measurement from Sage

Violence in the workplace

Modern Training

Training tips: Violence in the workplace

��̳ Team At Princess Auto With Heather Turnbull Smith And Heather Turnbull Smith

Customer Stories

Celebrating Royal Week with Princess Auto

Worker Looking At Employee Feedback Program

How to track (and improve!) your employee feedback program

All Posts

Employee helping customer with clothing selection in retail store.

Modern Training, Ongoing Development

Customer experience strategy: A step-by-step guide

Restaurant worker preparing an order

Communication, Engagement

Internal communication metrics that actually matter on the frontline

The Employees Putting Groceries On Aisle And Exposing Them At Supermarket.

Modern Training, Operational Support

Workforce agility: How to build a responsive, resilient frontline

How Customer Feedback Shapes Content Marketplace

Modern Training

How customer feedback helps shape ��̳’s Content Marketplace

Watch Co-Creator In Action!

News and updates, Technology and Product, Trends

Introducing ��̳’s Co-Creator: Your new AI partner in content creation

Grocery employees in a huddle putting hands in

Communication, Engagement

12 fun and effective communication exercises for frontline teams

Female Worker Using Cash Register While Standing In Bicycle Store.

Operational Support

How to improve operational efficiency on the frontline

Frontline Employee Retail Associate Enablement

Communication, Technology and Product, Trends

5 big frontline problems solved by ��̳ Communications

Airlines Guest Experience

Modern Training

What is guest experience (and how frontline teams bring it to life)

Task management built for the frontline: grocery employee stocking vegetable section in the store.

Operational Support

Task management built for the frontline

Atlanta Community Days Customer Led Insights

7 customer success strategies from ��̳ Community Days in Atlanta

Grocery Manager Laughing With 3 Employees

Frontline leadership training: Why it matters and how to do it right

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