“We’re excited to move away from the check-the-box mentality and provide our employees with a new learning experience that’s flexible and available in the flow of work while allowing us to reach every single associate in their preferred language.”
Jessica Lee – Global Officer, Talent Acquisition & Associate Development, Marriott International
Drive guest satisfaction and operational efficiency
Give frontline hospitality workers the knowledge and confidence they need to deliver exceptional guest experiences with the #1 learning, communications and task management platform.
Elevate the hospitality experience
Hospitality leaders like you need to deliver consistent, world-class guest experiences and meet business goals. But you’re up against significant challenges like:
- High turnover that increases onboarding and training costs
- Low frontline engagement with outdated training methods
- Knowledge gaps that affect operational efficiency and safety
- Communication gaps that impact employee experience and performance
̳: The key to exceptional guest and employee experiences
Learning
We’re built for frontline performance, with learning that’s designed to meet your hospitality staff where they are because it’s:
- Bite-sized – 3-5 minutes of daily training easily fits into associates busy schedules
- Personalized – Customized to fill individual knowledge gaps so each associate learns exactly what they need to succeed
- Gamified – Makes learning fun, engaging and competitive to keep users coming back, day after day
Communication
Stay connected to your frontline across multiple properties and brands with a communication solution that’s:
- Timely – Easily share company-wide announcements and updates and track who’s received the message and when
- Convenient – Reach associates within the platform on the devices they already use every day
- Collaborative – Encourage a culture of collaboration that boosts connection, feedback and recognition
Operations
Ensure your frontline puts their training to use by focusing on business-critical duties with a task management tool that’s:
- Intuitive – Targeted task assignments show associates exactly how to follow SOPs and other job-specific duties
- Time-saving – No more manual task tracking for managers or associates. Get streamlined tasks and easy team progress monitoring
- Data-driven – Real-time reporting that lets managers focus on areas that need support to ensure consistency and efficiency
