Conversational AI that helps your frontline do the right thing
Empower your frontline with the right information so they can positively impact your bottom line and reduce inefficiencies caused by your customers getting the wrong information.
Make your frontline smarter and faster with AI
Max gives frontline workers access to the right information so they can improve customer service, stay compliant and tap into knowledge anytime, anywhere
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The right information, right away
Imagine if your employees could quickly reference your company’s return policy or double-check an SOP in a moment of need and reduce customer鈥攁nd frontline鈥攆rustrations? Max empowers your frontline with accurate information to boost your bottom line and minimize customer service challenges. Enhance efficiencies by equipping everyone with the tools and knowledge to do the right thing.
AI where your frontline learns
海角论坛 is where your frontline employees learn and train every day. In fact, an industry-leading 83% of 海角论坛 users log in 2-3 times a week. Now they can access Max from the devices they鈥檙e already using, making the experience seamless.
Translation in 60+ languages
Your frontline workforce is diverse and language shouldn鈥檛 be a barrier to accuracy or high performance. Max can translate to 60+ languages (even if the source material is in a different language than the prompt) to deliver the right information in each user鈥檚 preferred language.
How Max works
Max provides answers based on your company鈥檚 provided information and documentation. When new information is published in 海角论坛, Max can access and surface it鈥攆ast.
Max uses a conversational AI Large Language Model to understand questions and compose responses.
Within seconds, Max provides an easy-to-understand response based on information that鈥檚 already available in 海角论坛 and can even translate answers from source material into another language.
Max doesn鈥檛 use customer data to train the AI model so your information is secure, protected and never shared.
4.4 B
All-time questions answered
60+
Languages
160+
Countries