In The Know
One juicy topic. Only 25 minutes. Monthly.
In this episode, Alison Lambert, Director of Engagement & Insights at Eurest, will join ITK host JD Dillon to share how the organization tackles the meaty challenge of ensuring its 16K+ team members are empowered to deliver a meaningful, consistent guest experience while connected to the same company-wide goals.
Featured episodes
Balancing the Push and Pull of Learning at Work
with Daniel Johnson and John Parsell
Want to delight your guests? Teach your people to problem solve
with Dara Pinke
Elevating Customer Service in Healthcare
with Sam Anderson
The greatest hits from the archives
How AI Can Make Work More Human
with Juan Naranjo
Design a Workplace Culture with Purpose!
with Melissa Dalmler
Designing Jobs That Don’t Suck!
with Dr. Steven Hunt
What You Need to Know About Optimizing Your Tech Stack
with Rachel Horwitz, Learning Culture Partners
Agree to Disagree! The Essentials of Learning Experience Design
with Cara North, The Learning Camel
What Do Frontline Employees Need to Succeed at Work?
with Heather Gilmartin and Dani Johnson, RedThread Research
Why Positive Change Starts With Good Leadership & Vulnerability
with Elizabeth Thompson, Intuitive Quest
Learning Without Limits: Embracing Accessibility in L&D
with Diane Elkins, Artisan E-Learning
Lessons in Learning and Employee Engagement from a Former Startup
with Gloria Chau, Endy
How to Unleash Your Professional Potential
with Al Dea
Gamification in Learning Works鈥擶hen Done Right!
with Karl Kapp
What Essential Skills Every L&D Pro Needs to Stay Relevant
with John Hinchcliffe, Jam Pan
How to Measure the REAL Impact of Training
with Kevin M. Yates, L&D Detective
How Continuous Upskilling Builds Everlasting Skills
with Lori Niles-Hoffman, NilesNolan
How to Empower People to Bring Their Whole Selves to Work
with Jenifer Calcamuggi, Shake Shack
Why Workflow Learning Can Help Maximize Your L&D Investment
with Bob Mosher, APPLY Synergies
Why Education is the Key to Customer Retention
with Ryan Dillon, Thought Industries
We’re Going Back to the FUTURE of L&D!
with Donald H. Taylor
Get email notifications on upcoming ITK episodes
"*" indicates required fields
